Dementia Care Site Map
Transport Assistance


Victorian Patient Transport Assistance Scheme (VPTAS)

If you live in rural and regional Victoria, seeing a medical specialist can require a lot of travel and you may also require accommodation.

The Victorian Patient Transport Assistance Scheme (VPTAS) may provide financial help for costs involved. VPTAS provides financial subsidies to eligible patients living in rural and regional Victoria who need to travel long distances to access medical specialist services.

In order to receive a subsidy you will need to complete a VPTAS claim form.


See the Victorian Patient Transport Assistance Scheme webpage for eligibility requirements.


Multi-Purpose Taxi Card

The Multi Purpose Taxi Program (MPTP) provides subsidised taxi fares for Victorians with severe and permanent disability who also experience financial hardship.


MPTP gives members subsidised taxi fares, paying up to $60 per trip. Some members have a yearly limit.


Please note: Road tolls, airport fees and Silver Service fees are not part of the metered fare and they must be paid in full by the passenger. They are not included as part of the taxi subsidy.

Passsengers should not be charged a lifting fee.

Find out if you are eligible


Home and Community Care services

Transport services may be available through your local Home and Community Care (HACC) service, or they may be able to suggest local options.  To access HACC services it is it is recommended that you first have an assessment so that your needs can be understood and services identified.  See My Aged Care for local services, or see below for your local HACC service.


Bass Coast Shire Council

1300 226 278

Baw Baw Shire Council

5624 2411

Gippsland Lakes Community Health


Malacoota District Health & Support Service Inc


Omeo District Health


Orbost Regional Health


Latrobe City Council


South Gippsland Shire Council

5662 9200

Central Gippsland Health service

5143 8155

Yarram and District Health service



 Travellers Aid


Travellers Aid supports travellers by providing simple, practical travel-related support and aid that helps them travel independently and confidently, no matter what their background.  Services include:


Medical Companion Service - Trained volunteers accompany regional travellers to and from their medical appointments in central Melbourne, giving them the confidence they need to keep their health appointments. We assist people able to travel independently but who are unfamiliar with Melbourne, or feel anxious using public transport alone.

The service is:

  • Free
  • Can be booked by calling 1300 700 399
  • Available to regional and metropolitan travellers
  • Must be booked in advance. A minimum 48 hours notice is required
  • Travellers must purchase their own public transport tickets.  Travellers Aid will cover the volunteer's transport costs


Free Buggy Service - The service is handy for seniors and people with disability or mobility issues who require assistance navigating Southern Cross Station


Visit the Travellers Aid website for more information.